SPECIALIST TELEPHONE ANSWERING FOR LAW FIRMS & LEGAL PROFESSIONALS
- SRA Compliant
- UK-Based Receptionists
- Supporting the Legal Sector Since 2005
With nearly 20 years’ experience working exclusively with UK law firms, we understand the expectations, urgency and confidentiality that legal clients demand. Our trained receptionists act as a seamless extension of your firm, enhancing client service while reducing internal disruption and cost.
A telephone answering service that reflects your firm’s standards
Your fee earners should be focused on their clients, not interrupted by incoming calls. Every call matters, and how it’s handled speaks volumes about your firm.
Our receptionists are trained specifically to support solicitors, barristers and legal professionals. They act as a seamless extension of your practice, ensuring every caller receives a professional, discreet and attentive experience.
We select our team carefully because they:
- Respect client confidentiality
- Understand and comply with SRA requirements
- Pay close attention to detail
- Communicate with warmth and professionalism
- Remain calm and courteous under pressure
- Represent your firm reliably and with care
Professional telephone answering you can rely on
Every call to your firm is a chance to make the right impression. Our specialist telephone answering service ensures those calls are handled professionally, even when your team is unavailable or focused elsewhere.
We work exclusively with law firms and legal professionals. Our receptionists manage high volumes of calls each day, answering in your firm’s name and directing enquiries to the appropriate solicitor or assistant, or taking structured messages when required.
Whether you need full-time support or help with overflow cover, we’ll tailor a service that fits your practice.
What we do:
- Take the time to understand your firm’s processes
- Provide full-time or overflow telephone answering
- Operate in full compliance with SRA requirements
- Connect callers or take structured messages
- Maintain service levels when your team is at capacity
What you get:
- Trained legal-sector receptionists representing your firm
- A consistent and professional experience for every caller
- Fewer interruptions to fee earners and legal support staff
- Greater confidence in how your calls are handled
- A front-of-house presence that reflects your standards
Client Care
Collecting structured feedback from clients is one of the most effective ways to strengthen your firm’s service, reputation and retention. It is often overlooked in busy practices where time and resources are limited.
Our client care service is designed specifically for law firms. We contact your clients on your behalf to gather clear, objective feedback without adding pressure to your internal team.
We ask:
Did the client feel supported and well-informed throughout their case?
Was the service delivered in a timely and professional manner?
Would they use your firm again or recommend it to others?
Each conversation is handled with care and professionalism, providing insight that helps you improve satisfaction, address issues early and encourage repeat instruction.
SRA Compliant
The Solicitors Regulation Authority sets clear standards for outsourcing functions that are critical to the delivery of legal services, as outlined in O(7.10) of the SRA Code of Conduct for Firms. As a specialist telephone answering provider for law firms, we take these responsibilities seriously.
Our contract and processes are designed to help keep your firm compliant, protect client confidentiality, and support your regulatory obligations.
We provide:
A clear understanding of what the SRA requires
A written undertaking relating to confidentiality
Explicit authority for the SRA to inspect records
A named contact responsible for service oversight
Regular reporting provisions tailored to your requirements
Our service has been built with compliance in mind, so you can outsource with confidence.
Get in touch
If you have any questions about our services or would like to discuss how we can support your firm, please get in touch. We’ll be happy to help in any way we can.